Powwater – Privacy Policy

Effective Date: March 26, 2021

Powwater Corp. and Powwater Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose your information when you use our services (“Services”) or interact with us through our website,

 https://www.powwater.com, our mobile application, email, social media sites, and other online services (“Sites”). This Policy explains:

  • the types of information we collect through our Sites and Services;
  • how we use and protect that information;
  • the types of information we share with others and how we share it;
  • the choices you have regarding our collection, use, and sharing practices;and
  • details regarding our use of cookies and other tracking technologies.

We also include specific disclosures for residents of Kenya, as well as California and Nevada.

This Policy applies when you interact with us through our Sites and Services. It also applies anywhere it is linked. It does not apply to non-Powwater websites or mobile applications that may link to our Sites or Services or be linked to by our Sites or Services; please review the

privacy policies on those websites and applications directly to understand their privacy practices.

 Information We Collect

Information You Provide

We collect, process, and retain information you provide when using our Sites or Services. We collect the following information from you:

  • When you place an order on our Sites or sign up for our Services through our mobile marketplace, we collect your name, email address, billing address, shipping address, payment information such as M-Pesa, PayPal or credit card information,

telephone number, and information about your order such as amount of water ordered and the water vendor associated with your order. When you create an account, we collect your username and password.

  • Water Vendors. When you sign up to be a water vendor on the Powwater platform, we collect your business name, branch name, KEBS certificates, KRA PIN number, phone number, contact name, payment information, marketing materials (such asphotographs and business descriptions to be shown to Powwater users), inventory, and pricing information. When you create an account, we collect your username and 
  • Delivery Riders. When you sign up to be a delivery rider, we collect your name, phone number, payment information such as M-Pesa, and licensing or registration When you create an account, we collect your username and password.
  • Your email address when you subscribe to our email
  • Your contact information and a record of any correspondence when you contact us, including your messages when you communicate with us via the Powwater mobile


application. If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of the call.

  • Your postings when you communicate with us on social
  • Information you provide when you complete a survey administered by us or a company acting on our behalf.

Information We Collect Automatically

When you interact with our Sites and Services, certain information about your use is

automatically collected. This information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. We collect:

  • Details of your visits to our site and information generated in the course of the use of our site (including the timing, frequency and pattern of service use) including trafficdata,

weblogs and other communication data, the resources that you access, and how you reached our site.

  • Details regarding the device you use to access our Sites and Services, including, but not limited to, your IP address, device identifier, operating system, and browser
  • Your precise geolocation, when you consent to our collection and use of this information through our mobile application.
  • Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
  • Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Sites or Services), including your account ID or username and other information included in your posts.

We use cookies and similar tracking technologies for the following purposes:

  • Advertising: Allowing us to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
  • Analytics: Allowing us to understand how our Sites and Services are being used, track site performance and make improvements.
  • Site Operations: Enabling features that are necessary for providing you our Sites and Services, such as identifying you as being signed in, tracking content views, and

remembering your preferences.

  • Social Media: Enabling the sharing of content from our Sites and Services through social networking and other sites.

Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. Powwater relies on partners to provide many features of our Sites and Services using data about your use. Below is a list of these partners with links to more information about their use of your data and how to exercise your options regarding tracking:




Further Information



 How Google uses information from sites or apps

 that use our services

Social Media


 Data Policy

Specifically, Google Analytics, through the use of cookies or other tracking technologies, helps us analyze how users interact with and use our website, compiles reports on website activity, and provides other services related to our website activity and usage. The technologies used by

Google may collect information such as your location, time of visit, whether you are a return visitor, and any referring website. You can learn more about Google’s partner services and to

learn how to opt out of tracking of analytics by Google on G oogle’s Privacy and Terms website.

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the other companies who conduct tracking through our Services.

You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the

advertiser ID on your Apple or Android device.

Please note that opting out of advertising networks does not mean that you will not receive

advertising while using our Sites and Services or on other websites, nor will it prevent the receipt of internet-based advertising from other companies that do not participate in these programs. It

will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.

Information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.

Your browser or device may include “Do Not Track” functionality. At this time, we do not alter our sites’ data collection and use practices in response to Do Not Track signals.

 How We Use Your Information

We use the information we collect from you for the following purposes:

  • To provide you with the Sites and Services, including to communicate with you and to process your requests, transactions, and purchases, to provide you with customer support, and to provide you with information relating to our services, in accordance with the preferences you have shared with us.
  • To provide you with the best service and improve and grow our business, including to understand how our Sites and Services are being used, track site performance, and make improvements, improving and optimizing our Sites and Services, understanding our

customer base, and understanding the effectiveness of our communications.


  • To protect and secure our Sites and Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be

fraudulent or illegal, including to screen orders for potential risk or fraud.

  • To comply with legal process, such as warrants, subpoenas, court order, andlawful

regulatory or law enforcement requests and to comply with legal requirements regarding the provision of the Services.

 How We Share Your Information

  • Water Vendors and Delivery Riders: As a user, when you place orders through our mobile marketplace, we share your name, location, and order details with water vendors and delivery riders in order to facilitate your water purchases.
  • Service Providers: We engage the following types of vendors to perform functions on our behalf: billing and collection; auditing and accounting; analytics services; marketing services providers; professional services consultants; security vendors; text messaging

and email service providers; website hosting services; and IT vendors, including mobile application developers. These vendors are obligated by contract to use information that we share only for the purpose of providing these services.

  • Advertising Partners: We partner with companies that assist us in advertising our Services. We also partner with other companies who use cookies to display interest-based advertising to you on our Sites and Services.
  • Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and controls they make available to you.
  • Change of Ownership or Corporate Organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line ofbusiness,

change in ownership control, or financing transaction. We cannot promise that an

acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

  • Law Enforcement, Legal Process, and Emergency Situations: We also use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our sites; (b) protect and defend our rights or property, the Sites or ourusers

which are not overridden by your interests, rights and freedoms as the data subject; or (c) act to protect the personal safety of us, users of our Sites, or the public.

 How We Secure Your Information

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through our Sites and Services. While we use these precautions to


safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

 How long we use your information

We will generally only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including but not limited to the purposes of satisfying any legal,

regulatory, tax, accounting or reporting requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We may continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.


 Children’s Information

Our Sites and Services are intended for users 18 and over. Powwater does not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 18, we will delete that information.

 Users Outside of the United States

If you use our Sites or Services outside of the United States, you understand that we collect, process, and store your information in the United States and in Kenya. The laws in the United States and Kenya regarding personal information may be different from the laws of your jurisdiction. Any such transfers will comply with safeguards as required by relevant law and we will ensure that a similar degree of protection is afforded to your personal information.

 Information for Individuals Located in Kenya

We process personal data, as that term is defined in the Data Protection Act, for the following lawful reasons: (1) with your consent; (2) as necessary to perform our agreement with you to provide Services; (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy; or

(4) as necessary to comply with a legal obligation. Information we collect may be transferred to, and stored and processed in, the United States and Kenya.

If you are a resident of Kenya, you have certain rights. We may require you to provide us with information so that we can verify your identity prior to giving you access to any records

containing information about you. These rights include the ability to do the following:

  • Request from us access to information held about you or request transmission of your data to a third
  • Request that we correct or delete false or misleading information we hold about you.
  • Request that we erase data when such data is no longer necessary for the purpose for which it was collected, when you withdraw consent and no other legal basis for processing exists, or when you believe that your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.


  • Request that we restrict our processing if there is a dispute about the accuracy of the data, if the processing is no longer necessary for the purposes for which it was collected unless we require it for the establishment, exercise or defense of legal claims, if the processing is unlawful, or if your request to object to processing is pending evaluation.
  • Object to processing of your personal data based on our legitimate interests or for direct marketing (including profiling). We will no longer process the data unless thereare

compelling legitimate grounds for our processing that override your interests, rights, and freedoms, or for the purpose of asserting, exercising, or defending legal claims.

  • Request the transfer of your personal data to you or to a third We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw your consent at any time, if we are processing your personal data based on your

You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out above). However, we may charge a reasonable fee if your request is clearly unfounded,

repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


You also have the right to lodge a complaint about our data collection and processing actions with the data protection commissioner.

To submit a request to exercise your rights, please contact us at contact@powwater.com or call us at +254111718463. We may have a reason under the law why we do not have to comply with your request, or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

 Your California Privacy Rights

Residents of the State of California have the right to request information regarding third parties  to whom we have disclosed certain categories of information during the preceding year for those third parties’ direct marketing purposes. We do not share your personal information with third parties for those third parties’ direct marketing purposes.

 Special Information for Nevada Residents

Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. We do not sell your information at this time.

 Changes to this Policy

We may make changes to this Policy from time to time. The “Effective Date” at the top of this page indicates when this Policy was last revised.

 Contact Us


If you have questions or concerns related to this policy, please email us at

 contact@powwater.com or call us at +254111718463.